Last Updated: 21 May 2025

1. Booking Cancellation & Refund Eligibility

At Milo Drive, we strive to provide seamless and reliable ride services. If you decide to cancel a booking, our refund eligibility is as follows:

• ✅ Full Refund – If the ride is cancelled before the driver is assigned or within 1 hour of booking.
• ✅ Partial Refund – If the ride is cancelled after driver assignment, a cancellation fee may apply based on the distance and time already allocated.
• ❌ No Refund – If the driver has already reached the pickup location or the customer is marked as a no-show.

2. Refund Timelines

Once your cancellation is confirmed and you are eligible for a refund:

• Refunds will be processed within 5–7 business days.
• The refund will be credited to the original payment method (UPI, card, etc.) used during the transaction.
• For payments made via PhonePe, refund status can also be tracked via the PhonePe app.

3. Payment Failures

If your transaction fails but the amount is debited:

• The amount will be automatically refunded by PhonePe to your source account within 3–5 business days.
• If not received, please first check with your bank or UPI provider before contacting us.

4. How to Request a Refund

To initiate a refund (if not automatically processed):

• Email us at support@milodrive.com
• Provide:
  • Booking ID
  • Registered Phone Number
  • Reason for cancellation
  • Payment reference ID (if applicable)

Our support team will evaluate your request and get back within 24–48 hours.

5. Important Notes

• Refunds are processed only as per the eligibility criteria mentioned above.
• Multiple cancellations or abuse of the refund system may result in account suspension.
• Milo Drive reserves the right to update this policy at any time without prior notice.